I forgot my password
Request a password-reset email. Open its secure link or enter the reset code, then choose a new password. Use Show beside a password field to check what you type. PODCO cannot display your saved password.
PODCO help
Help signing in
Get back into your account. These guides are available without signing in.
My email code has not arrived
Check the email address, spam and junk folders. Wait for the resend countdown, then request a new code. Use the most recent code for that sign-in attempt. A password-reset code is separate from a sign-in code.
My SMS code has not arrived
Check your country code, mobile number and phone signal. Wait for the resend countdown before trying again. If SMS delivery is unavailable, choose email to sign in. An unverified saved number can be verified by completing the SMS-code step when delivery is available.
I use Google to sign in
Return to login, choose Continue with Google and select the Google account linked to PODCO. If you need help accessing that Google account, use Google's account-recovery options.
I need to update my email or mobile number
After signing in, open Profile settings. Contact details and passwords require verification before changes are applied. If you cannot access your existing email, contact PODCO support.
Still need help?
Email support@podco.co.uk with a description of the problem and any error reference. Do not send your password or verification codes.